Customer Privacy Policy
Our primary — and most important — goal is to maintain and ensure the security of our customer data. We understand that you may have concerns regarding the privacy of your personal information. This is why we have created this policy to address your concerns and answer questions you may have.
This Customer Privacy Policy describes the information and privacy practices for Awrightway Trailer Rental retail locations, customer care centers, our website (the "Site"), and all other locations, occasions, or events where your personal information is collected by, or on behalf of, Awrightway Trailer Rental.
Personal Information We Collect
As part of your interaction with us, we may collect personal information such as name, email address, billing address, mailing address, phone number, and credit card information.
When We Collect Personal Information
We may collect personal information from you when you:
- Create an account on our Site
- Purchase, return, or exchange items through our call centers or on our Site
- Contact our customer care team
- Subscribe to our newsletter or emails
- Respond to a survey or fill out a form
- Provide us with reviews, questions, answers, comments, feedback, or suggestions
How We Use Your Personal Information
The personal information we collect from you may be used in any of the following ways:
- To enhance your experience and personalize your interaction with our services
- To improve customer service and respond to your requests
- To process transactions and fill your orders
- To administer contests, promotions, surveys, or other Site features
- To send periodic communications about our products and service offerings
Updating Your Information
If your personally identifiable information changes, you may update it by contacting us via phone at (517) 749-6215, by visiting our contact page, or by emailing us through the contact information on our Site.
Security — How We Protect Your Information
We utilize security measures designed to maintain the security of customer information. All supplied sensitive or credit information is transmitted via Secure Socket Layer (SSL) technology where applicable and encrypted into our payment gateway provider's database when applicable. Information is only accessible by those authorized with special access rights who are required to keep the information confidential.
Regretfully, no form of electronic communication can be guaranteed to be 100% secure. Although we will utilize our resources to protect your information, we cannot guarantee its absolute security.
How We Share Your Information
We share your personal information with third parties only in the ways described in this privacy statement. We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, collections processing, and promotional services. We provide our service providers with the information needed for them to perform these services.
We may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may seek to cause injury to you or others, or when required to do so by law.
Cookies
We use cookies to help us remember and personalize your experience, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about Site traffic and Site interaction. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn cookies off, some of our services may not function properly.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Site, and gather demographic information about our user base as a whole.
Email Privacy
Email is not a secure means of communication under most circumstances. Never provide sensitive personal information to us via email unless using an appropriate secured method. We will not sell, trade, share, or rent the email address you provide to third parties for their own marketing purposes.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Terms and Conditions
Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our Site.
Your Consent
By using our Site, you agree to our Privacy Policy and our Terms of Service, including all limitations of damages provisions. Additionally, you consent to the collection and use of this information as disclosed in this Privacy Policy.
Changes to Our Privacy Policy
We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
Awrightway Trailer Rental
114 Bank Street, Lansing, MI 48910
Phone: (517) 749-6215
Contact Us